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Your satisfaction is our top priority. Find answers to common questions or reach out to our support team.
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Get your order delivered within 3-5 business days with our reliable shipping.
Easy Returns
Not satisfied? We offer hassle-free returns within 3 days of purchase.
24/7 Support
Our customer service team is always here to help with any questions.
Returns & Exchanges
Our hassle-free return and exchange policy
Our Policy on Returns and Exchanges
Ensuring your complete satisfaction with every purchase
We want you to be absolutely delighted with your purchase from FavorBG. Each wig undergoes a strict quality control process to ensure it meets our high standards.
Since our wigs are personal items, we have a final sale policy and do not offer refunds. However, if you received an item that was not what you ordered, we're happy to help with an exchange.
How to Request an Exchange
If you've received the wrong item, please follow these guidelines to initiate an exchange:
Timing is key
Contact us within 72 hours of receiving your package to start the exchange process.
Item Condition
The wig must be completely unworn and unaltered in any way.
Replacement Value
Exchange for a product of equal or lesser value. No credit for price differences.
Shipping
Customer is responsible for return shipping costs. We recommend using a trackable service.
Have questions? Contact our support team
Shipping Policy
Fast, reliable, and carefully packaged for your protection
At FavorBG, we aim to provide a smooth and reliable delivery experience for all our customers. Every wig is carefully packaged to protect its quality and ensure it arrives in perfect condition.
Processing Time
- Orders are processed within 2–4 business days after payment confirmation.
- Custom or made-to-order wigs may require additional processing time. Customers will be informed of expected timelines at the point of order.
Order Tracking
- Once your order has been shipped, you will receive a tracking number via email or WhatsApp (depending on your chosen contact method).
- You can use this tracking number to monitor your delivery in real-time.
Delivery Options
We offer worldwide delivery through trusted courier partners. Shipping rates and delivery times are calculated at checkout based on your location and preferred shipping method.
Failed Deliveries
- Please ensure your shipping address and contact details are accurate at checkout.
- We cannot be held responsible for delays or failed deliveries caused by incorrect information provided by the customer.
Need Assistance?
If you have any questions about shipping times, costs, or delivery options, our customer care team is available to assist you. Contact us via our website or customer support channels for help.
Frequently Asked Questions
Find answers to common questions about our products and services
Our braided wigs are handcrafted using high-quality, durable braiding fiber. Each wig is installed on breathable wig caps with natural-looking lace or closures for a flawless, salon-fresh finish.
Yes. Our wigs are carefully designed to mimic natural braids. With closure options (2x6, 5x5, 6x6, or full lace), they give a realistic, scalp-like appearance. Each wig is crafted with attention to detail to ensure a natural look that blends seamlessly with your hairline and skin tone.
No. All our wigs are designed to be lightweight and comfortable, giving you the beauty of braids without the tension or stress on your scalp.
Our wigs typically weigh between 250-350g, which is significantly lighter than traditional braiding methods that can weigh 500g or more.
With proper care, our braided wigs can last 12-24 months or more, depending on frequency of use and maintenance.
Tip: Rotate between multiple wigs to extend the lifespan of each one.
Proper care will extend the life of your wig and keep it looking its best:
Storage
Store on a mannequin head or wig stand when not in use to maintain shape.
Heat Protection
Avoid direct heat exposure to prevent damage to the fibers.
Maintenance
Apply light oil occasionally to maintain shine and prevent dryness.
Cleaning
Wash gently with mild shampoo and allow to air-dry completely.
Yes! We love creating custom pieces for our customers. You can request:
- Custom colors or color combinations
- Different lengths (from bob to waist-length)
- Various braid patterns and sizes
- Different closure types (2x6, 5x5, 6x6, full lace)
Additional charges and processing time may apply for custom orders. Please contact us to discuss your specific requirements.
Still have questions?
Our customer support team is here to help you with any questions you may have.
Contact SupportNeed More Help?
Our dedicated support team is ready to assist you with any questions or concerns you may have.
Available Monday - Friday, 9:00 AM - 6:00 PM EST